Refund & Return Policy

The guarantee

If you are not satisfied with NexBurn for any reason, you may request a refund within sixty days of the delivery date. The guarantee covers opened and unopened bottles alike — we would rather you actually try the product than return it sealed.

How to request a refund

Email contact@nutrafame.com with your order number, the email used at checkout and the delivery date, or message us on Telegram (@shubhammalva) or WhatsApp (+91 70555 67447). We will reply with a return authorisation and the return address. Please do not ship anything back before receiving that address, as unauthorised returns cannot be tracked to your order.

Returns

Return all bottles from the order, including empties. Return shipping is paid by the customer unless the item arrived damaged or incorrect. We recommend a tracked service, since we can only process a refund once the parcel is received.

Processing

Approved refunds are issued to the original payment method within five to ten business days of us receiving the return. Your bank or card issuer may take a few extra days to display the credit. Original shipping charges and any handling fees are non-refundable.

Damaged, wrong or missing orders

If your parcel arrives damaged, contains the wrong item, or does not arrive at all, contact us within seven days of the expected delivery date with photos where relevant. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Cancellations

Orders can be cancelled before dispatch for a full refund. Once a parcel has shipped, the standard return process above applies. NexBurn is sold as a one-time purchase, so there is no subscription to cancel.